Privacy Policy

Effective Date: 2025-02-10

Welcome to Portal Flow. Your privacy is very important to us. This Privacy Policy explains how Portal Flow collects, uses, stores, and protects your personal information when you use our mobile application (“Portal Flow”). By using our app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you register or use Portal Flow, we collect personal information such as your name, email address, and phone number. This information is used to create and manage your account and to provide you with customer support.

1.2 Media and Files

To enable you to upload images or videos, Portal Flow requests access to your device’s storage or gallery. We only access files that you deliberately select and upload. No files are accessed without your explicit action.

1.3 Payment Information

When you make payments (using Razorpay), we may collect payment-related details such as transaction IDs, amounts, and other necessary payment information. We do not store sensitive details like your card numbers.

2. How We Use Your Information

The information we collect is used to:

• Provide, operate, and maintain Portal Flow.
• Verify your identity and manage your account.
• Process payments and complete transactions.
• Enhance and personalize your experience within the app.
• Monitor app usage and trends for improvements.
• Send you important updates and notifications.

3. Third-Party Services

We share your information only with trusted third parties who help us provide our services. These include:

• Firebase: We use Firebase for user authentication, cloud storage (Cloud Firestore), and crash reporting (Firebase Crashlytics). For details, please review Firebase’s Privacy Policy.
• Google Mobile Ads: To display advertisements in the app, we integrate with Google Mobile Ads. Please see Google’s Privacy Policy for more information.
• Razorpay: Payment processing is handled by Razorpay. For more details on how Razorpay manages your data, refer to their Privacy Policy.
• Backblaze: We use Backblaze B2 Cloud Storage to securely store and manage your uploaded media and other files. Backblaze implements stringent security measures to protect your data. For more details, please review Backblaze’s Privacy Policy.
• Cloudflare: We utilize Cloudflare’s CDN services to deliver content quickly and securely to our users, as well as to help protect against malicious traffic. For more information on Cloudflare’s data practices, please see their Privacy Policy.

These third parties are contractually obligated to use your data only for the purposes we specify and to protect it.

4. Data Security

We implement industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no transmission or storage method can be guaranteed as 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide you with our services or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

6. Your Rights and Choices

You have control over your personal data and can:

• Access the personal information we hold about you.
• Update or correct your personal data at any time.
• Request deletion of your personal data (subject to legal requirements).
• Opt out of receiving marketing communications.

To exercise these rights, please contact us at [email protected].

7. Children's Privacy

Portal Flow is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected such information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the effective date at the top of the policy and notify you (for example, via an in-app notification or through our website). We encourage you to review this policy regularly to stay informed about our information practices.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

10. Consent

By using Portal Flow, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.

Last Updated: 2025-02-10